To write or call me:
There is a contact form on this page
that will get sent directly to my email,
however, here is the address and
phone number and other ways of
contacting me. PLEASE be careful putting
in the correct email address. I have been
unable to respond to some of these messages
as that "MAILER DAEMON" sends it back as
undeliverable. If you do not hear from me
within 48 hours, please try again.
Some questions you may have....
How do I know whether I have enough material to make a bear?
Sometimes I can tell you by your description and the size of clothing you want to use. Sometimes, it's hard to say as clothing can contain pockets , long or short sleeves, zippers, screen prints etc. I do try to use every inch and incorporate anything possible into the bear. When I can't make the smallest sized bear completely, I use a similar colored fabric for contrasting parts.
How do I order the right thing if we are unsure of whether my clothing is enough?
I like to have you order whichever bear you would prefer, not pay for it yet and mail me the clothing. When I receive it, I will let you know what will work best and then you can send in the payment. But, this is ONLY for those orders that we have already discussed this kind of situation.
What do you mean some things need to be lined?
Some clothing or blankets are either thin to begin with or have been so worn they have little see-through places. Some clothing is very stretchy, when you stuff that type of material it is hard to "shape" it correctly. Some materials are just more "sheer" by nature. In these cases, I need to add a lining in order to make the bear. If yours needs to be lined the cost would be: all bears except Happy and Papa, there is a $10 charge. Happy and Papa bears are $15.
I want to make sure my design or applique gets on the bear, how do I know it will?
I will incorporate as much of these things as I can, in however I feel it will look best. Sometimes, you want these things in certain places. If so, you need to say that in the additional comments on the order form. Sometimes the applique or design is too big to fit the size of bear you want to order. In that case, I will let you know and you can upgrade your size of teddy bear.
What if things need to be upgraded/added AFTER you receive my clothing and I decide to cancel my order, do you refund my money?
Yes, I will be glad to refund your money, less the shipping costs of returning your clothing. However, once I start your order, I cannot refund your money, as what you have ordered is custom made. I want everyone to be happy with what they get, so if there is a problem, I will want to know and will work at making you satisfied.
Do you do embroidery?
Yes, I do. There is a small additional charge. One name or date is $8.00, two names or dates, $13.50. A heart or other symbol may be available also. Any other embroidery requests please contact me for pricing. More information on this page The Bears.
How come I ordered a certain size bear but it looks different when I got it?
Each bear I make has a unique look to it. When you order a certain bear size, you will get one that is that size, but yours might look fatter or thinner. It all depends on the type of fabric being used. Some fabrics stretch more than others. So some bears might have bigger bellies or bigger heads, etc. Each nose is hand embroidered and so each one is especially unique. If you are looking for a rounder face, you would have to be sure your fabric is more stretchy. Please see pictures below this question. The one on the left is a grouping of Miss Sallie bears. But see the differences in the looks due to the different fabrics they were made with. The one on the right is 3 different bears (Chief David, Miss Sallie, Sgt. Kev) but made with similar materials.